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customer service

How DreamHost’s Customer Experience Team is Working to Make Your Lives Easier

May 13, 2013

jrobison ⋅ DreamHost Updates ⋅ customer experience, customer service ⋅ No comments

Hello everybody! I’m John and I help manage the relatively new “Customer Experience” team here at DreamHost. I’ve been at DreamHost for over 13 years in total and the vast majority of that time has been spent interacting with our customers. When the opportunity arose to help build a new team that is focused on making [...]

The Day I Killed my Website: Why Asking for Help is Important

Feb 19, 2013

Guest Author ⋅ Business Management ⋅ customer service, support, website ⋅ No comments

Iʼm the first to admit that my knowledge of all things tech or web related is derived from google searches, usually undertaken when I canʼt figure something out. I google CSS and HTML coding to customize templates, and otherwise live in a world where a little bit of knowledge is a dangerous thing. Also a [...]

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