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support

LiveChat: A New Way to Reach Support

Apr 30, 2013

Dan Wysocki ⋅ DreamHost Updates ⋅ chat, live chat, support ⋅ No comments

If you’re anything like me, you’re used to having the world at your fingertips. In fact, you expect it. Everything you connect to is right there – friends, family, news, shopping. You get instant gratification in your digital life, and when one aspect isn’t instant, it sticks out like a sore thumb. We feel your [...]

Uptime Brigade! What is it and what do they do?

Apr 15, 2013

Seohee Son ⋅ DreamHost Updates ⋅ brigade, bugs, downtime, fast response time, improvements, quality, support, tech, tier 2, uptime ⋅ No comments

We all know how frustrating it can be when your site, email, or really any service you’re paying for, is down! While the DreamHost tech support staff handles many different areas of support, we understand that some issues are unmistakably more urgent than others. That’s where the Uptime Brigade (or UB) team comes in! Who [...]

How Social Media and Customer Support Work Together to Create Community

Mar 26, 2013

shubbard ⋅ Business Management ⋅ customer, facebook, service, social, social media, support, twitter ⋅ No comments

When DreamHost got started with this whole Internet thing, it was all about sharing information openly. Only a year later, Google arrived on the scene to help more people find more information. Small communities formed in niche forums, and predecessors to modern blogs were born but both stayed largely contained. Time passed, and the overall [...]

The Day I Killed my Website: Why Asking for Help is Important

Feb 19, 2013

Guest Author ⋅ Business Management ⋅ customer service, support, website ⋅ No comments

Iʼm the first to admit that my knowledge of all things tech or web related is derived from google searches, usually undertaken when I canʼt figure something out. I google CSS and HTML coding to customize templates, and otherwise live in a world where a little bit of knowledge is a dangerous thing. Also a [...]

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