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Just a note to say I had a great support chat experience with "Rick A" this evening. Rick helped me with a request that honestly I expected to be told "wasn't possible". He figured out how to resolve my issue and was super patient and professional. I asked if there was a supervisor I could email and he gave me this address. So please give Rick a monster high five from me (and our organization). It's so refreshing to have a stellar support experience. Kudos!!!

Jason — September 2024

My first time purchasing a website (except for a failed attempt using another company some 15 years ago). I had SO many questions. The process is quite complex for a newbie like myself. Young was not only patient with my questions, he was super supportive and helped me pick the right products for my site, added additional helpful info on what I needed to do to get fully setup.

Young has made me a dedicated customer. I look forward to working with DreamHost.

Keith Reindl unbrokenpelvis.tv — September 2024

I was redirecting my site to a new podia site and my redirect went dead. Reached out to DreamHost for help, and Andrew K helped me quickly. Thank you!

Glenn — September 2024

I am writing to express my sincere appreciation for the outstanding support provided by Greg during my recent experience with DreamHost. Greg's professionalism, patience, and technical expertise were truly impressive, and his assistance made a significant difference in resolving the issues I was facing.

Throughout the process, Greg demonstrated a deep understanding of the platform and went above and beyond to ensure that every concern was addressed promptly and thoroughly. His ability to communicate complex technical concepts in a clear and approachable manner was exceptional, and it's clear that he genuinely cares about providing the best possible service.

Thank you for fostering such a great team, and I look forward to continuing my positive experience with DreamHost

Rajan — September 2024

About an hour ago, I got on another company's "award winning" support chat to get some help with their new email forwarding. After about twenty minutes on hold, I figured, "Hey, I'm forwarding records over from DreamHost, let's see what they can do. Their service is stellar."

And I got Nelson C, who despite the fact that the other company's terrible documentation wasn't his problem, helped me set up the DNS records the way I needed to to forward them to the new servers.

Now I'm off the chat with Nelson C, the problem resolved. I'm still waiting for the other company.

Give Nelson C a raise, because he's definitely proof of why I'm sticking with DreamHost.

Ferrett S. — June 2024

I've been a loyal DreamHost customer for over 15 years, using various accounts to manage my websites. During this time, I've rarely needed to reach out for support, but whenever I did, the experience was nothing short of superb. Recently, after migrating my website, I encountered a major issue that I couldn't resolve on my own.

Enter Andy A, and the incredible technical team at DreamHost. Andy was exceptional in his assistance, guiding me through the troubleshooting process with patience and expertise. He identified the problem quickly and provided a solution that got my website back up and running smoothly.

What stands out the most about DreamHost is their professionalism and reliability. Even when I've made mistakes without realizing it, their support team has been there to help me fix things efficiently. I highly recommend Dreamhost to anyone looking for a top-tier web hosting company. Their consistent excellence in customer support, combined with their dependable services, makes them the best in the industry.

Thank you, Dreamhost, for being the best web hosting company anywhere!

Allen W. — June 2024

Wow, I gotta tell you, Rick A is like a customer service agent from some parallel universe where people actually care about helping others and delivering EXCEPTIONAL service.

He spent 20 minutes with me, walked me through my issues efficiently and thoroughly. I couldn't believe that he was willing to stay on the chat with me as I made the changes needed, so that he could walk me through the process and make sure that everything went well. If he hadn't, I wouldn't have had anyone to help me through the issues that did come up in the process and I would have had to get back on another chat with someone else to work through those issues.

I don't know what else to say except that this individual truly made my day and helped me out of a situation that was causing me panic and distress!

Kelly — April 2024

Wow, blown away by this level of support. It was super quick and you resolved the issue. Customer support is often poor quality at a lot of companies - it's excellent here.

Issues happen and it's good to know that you handle things timely and responsibly.

I don't know what else to say except that this individual truly made my day and helped me out of a situation that was causing me panic and distress!

This is what makes customers stay.

Feel free to use this as a testimonial and consider it a 5-star review.

Thanks

Julius — April 2024

DreamHost has been my go-to web hosting provider for over 17 years, and I can't praise them enough for their exceptional service. Throughout my long-term relationship with DreamHost, I've experienced unparalleled uptime, ensuring my sites remain accessible to my audience without interruption. What truly sets DreamHost apart, however, is their fantastic customer support.

Goodneighbor.shop — March 2024

I was not able to connect to ftp on my shared hosting account. To fix the problem, the DreamHost tech support team was helpful and patient to the extreme -- and I'd like you to pass a message to the management at your company, giving ample praise and gratitude to tech support staffers: Jimmy, Aljo, Juan, Cedric, Hoffman & William.

Bravo to DreamHost for setting up an excellent system -- and for hiring a truly professional team who keep it running.

Anonymous — July 2023

I just wanted to let you know that DreamHost is doing something right, because whenever I contact tech support I always get somebody who knows what they're doing. You don't know how much that's appreciated. ;-) Case in point, I was helped with an SSL cert. problem by Andrew P today. He knew what the problem was and we had it fixed within 20 minutes. No frustration involved.

Mark — September 2023

I felt the need to write you about my great experience with Heckman of Customer Support.

Today he solved every doubt and technical issue, I even Updated to a Unlimited Hosting for 3 years. The little thumb up in the chat seemed a poor review compared to my great appreciation for his help with the new domains for my business, I would like to rate is 10 out of 5 stars.

Please keep up, it is a breath of oxygen to find someone who really helps.

expertoafiliado.com — August 2023

In a former life, I spent 12 years as a technical writer in an IT department and have a lot of respect for support teams who are service oriented.

My experience since signing on with DreamHost has been consistently swift and excellent.

Reggie — June 2023

I just moved my hosting services from ipowwer to DreamHost and I just wanted to say thank you for making the process so easy. Your front end system for setting up my websites on your system is one of the best designs I have ever seen and it made the whole process smooth and easy. So thank you, thank you very much and have a great day.

Marc — July 2024

Everything is running great on my end.

It seems faster, smoother, and less loading times.

Sincerely appreciate the support and the follow ups.

Side note, I've been a DreamHost customer for over 20 years now I believe. The service has always been why I've stayed.

Jason — March 2024

The support is almost immediate regardless of the time of day or night. The agents have been helpful all the way, from small to big questions. They are patient and very warm to accommodate you with any kind of help. You can tell their enthusiasm to help even in written conversation or what I call the written voice. I absolutely love your customer support!

Matilda — May 2024